Shopping Guide

Orders and delivery

To order from our online store, you need an email address and must follow these steps:

  1. Browse the website, choose your items, add them to your shopping bag and proceed to checkout.
  2. Enter your personal details or check that they are correct.
  3. Select a delivery method:
    • Home delivery: free shipping on orders of 150 € or more, to all destinations we ship to. For orders below this amount, check the shipping charges shown at checkout.
    • Collection at a collection point.
  4. Confirm the delivery address, where applicable, and the billing address.
  5. Select a payment method:
    • Multibanco
    • MB WAY
    • PayPal
    • Credit or debit card
    • FLOA — 3 interest-free instalments
  6. After placing your order, you will receive a confirmation email.

Once the order has been confirmed, the customer has 48 hours to pay, regardless of the selected payment method. After this period, the order will be cancelled automatically.

Delivery may take between 1 and 7 working days for home delivery or collection at a collection point.

You do not have to create an account on the website to complete your purchase.

Collection points

Edifício Azeméis Park II
Rua Dr. Ernesto Soares dos Reis, 175, Loja A
3720-256 Oliveira de Azeméis

Exchanges, returns and refunds

The customer has 14 days to exchange or return an item. Items must retain all their labels and be in perfect condition.

Returns with a website account

  1. Sign in, view your order and choose Request a return. Complete and submit the form. You will receive an email when the return is approved.
  2. Place the items in their original packaging or another undamaged cardboard box.
  3. Close and seal the box, ensuring there are no labels or materials from previous shipments.
  4. Send the item to Rua Dr. Ernesto Soares dos Reis, 175A, 3720-256 Oliveira de Azeméis. The customer is responsible for the shipping cost.
  5. Refunds are issued using the original payment method. When exercising your statutory right of withdrawal, the refund deadline is 14 days from notifying us of your decision to return. We may withhold the refund until we receive the items or proof of their return, whichever comes first.

Returns without a website account

  1. Email geral@bymarka.pt, including “DEVOLUÇÃO” and the order reference in the subject line.
  2. In the email, give the name associated with the order and the items to be returned, including their references. You will receive a reply when the return is approved.
  3. Place the items in their original packaging or another undamaged cardboard box.
  4. Close and seal the box, ensuring there are no labels or materials from previous shipments.
  5. Send the item to Rua Dr. Ernesto Soares dos Reis, 175A, 3720-256 Oliveira de Azeméis. The customer is responsible for the shipping cost.
  6. Refunds are issued using the original payment method. When exercising your statutory right of withdrawal, the refund deadline is 14 days from notifying us of your decision to return. We may withhold the refund until we receive the items or proof of their return, whichever comes first.
If the stated conditions are not met, the parcel will be returned to the recipient.

Exchanges

To exchange an item, it must retain all its labels and be in perfect condition. The process follows the same steps as a return. An exchange may be made for another product available on the website.

For more information, contact geral@bymarka.pt.

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